The tracking numbers of reach day’s shipped orders are automatically emailed after 6:30 pm Eastern Standard time.

Sometimes the warehouse draws extra FedEx numbers that do not get used when they discover that the items can be packaged together safely. This results in "dummy numbers". Other times, a package gets separated from its order and dows not get scanned by FedEx right away. Either way, give it a day or two to see if all the items on your order arrive. If not give us a call and we will advise on beginning the lost package process with FedEx.

Phone: 1-800-GO FEDEX (1-800-463-3339)
Website: www.fedex.com

If the item appears to have obvious damage by FedEx, immediately tell the FedEx driver you do not want to receive this package or call 1-800-GO FEDEX to submit a damaged shipment claim. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they are refuse the package claiming the damage. Obtain a control number from FedEx and call Marshmallow Fun Company customer service at 877-894-6073. If the item appears to be damaged straight from the manufacturer, immediately call Marshmallow Fun Company customer service at 877-894-6073.

Always make sure to get FedEx’s damage package control number for your claim.

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Marshmallow Fun Company customer service at 877-894-6073.

The customer pays for shipping to Marshmallow Fun Company and Marshmallow Fun Company pays for the shipping back to you.

Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Marshmallow Fun Company will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

No, we do not deliver to APO/FPO at this time.

Marshmallow Fun Company packages the items according to safety for your items, weight, and size. The most common reason multiple boxes are used is due to multiple warehouse loacations. Obviously if the items are stocked in different warehouses then they cannot be boxed together.

That would be a function of FedEx. Please contact FedEx at 1-800-GO FEDEX to obtain further status on your packages.

If the shipment is "returned to shipper", Marshmallow Fun Company will receive the packages back and then credit the customer for the shipment less our shipment costs.

As long as a tracking number has not been generated, you can contact your local FedEx branch and put in a "Signature Waiver" to either require or not require a signature for delivery. Call 1-800-GO FEDEX if a tracking number has been generated for your order and once FedEx attempts an initial delivery, they will leave a delivery notice on your door. On the reverse side you’ll find the same "Signatire release waiver". Fill it out and they will follow your instructions on their next delivery attempt. Some FedEx drivers will leave a package if they are fimiliar with the neighborhood and consider it safe to do so. That is completely up to the FedEx driver.

When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart and proceed to the next screen where you can see your shipping options and each option’s costs. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by Marshmallow Fun Company on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.

Yes we do! Please email or call us if you would like to place an international order.

We do accept phone, fax, email orders and snail mail orders. Please note however, Marshmallow Fun Company may charge up to $2.00 per an order to cover the extra expenses involved with such order methods.

If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service at 877-894-6073 to make sure your order was received to be safe.

Call Marshmallow Fun Company customer service at 877-894-6073. We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and call 1-800-GO FEDEX to refuse those boxes. You will be refunded per our refused packaged rules when those boxes are returned to Marshmallow Fun Company.

Marshmallow Fun Company will do everything possible to keep you informed of your order via email. You will receive an update via an email from us when your order is bring processed and again when it has shipped. Your tracking number will be emailed to you once the item is shipped. You can also always log into our website and check your order.

No, Once an order is submitted it can only be amended or edited by calling Marshmallow Fun Company customer service at 877-894-6073. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

It takes one to two business days for us to process an order before they ship, no exceptions. Once the order has shopped, your estimated time of arrival will be determined by the shipping method you chose and your local FedEx guidelines for delivery.

We do offer wholesale pricing for retailers. The MOQ required for a wholesale order is 24 units or more. Please contact us if you are interested at 877-894-6073.

If an item is found to be out of stock after the order is placed, the item will be placed on backorder and the remaining items will be shipped. We do not hold up the order because an item is backordered. Your will not be charged for the shipping cost of the item when it is back in stock and shipped.

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Marshmallow Fun Company customer service at 877-894-6073.

1. Cookies are not enabled on your browser.
2. The master clock on the computer is not set correctly.
3. The terminal you are using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.

1. Cookies are not enabled on your browser.
2. The master clock on the computer is not set correctly.
3. The terminal you are using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one of an item, input the new quantity in the Qty Product field and click "Update". If you need to shop for more items, then click on "continue shopping". When you have added the last item you need, select the method of shipment you want to pay for and your ship-to state. Click on the shipping calculator button to view the total charges. If everything is to your satisfaction, click on "Check Out" and login following the instructions. New customers can at this point click on "GO" located by the "New Customer" an account. This simply holds your shopping cart items while you make your account and then you proceed to check out like normal.